Frequently Asked Questions

Moving Services

Are you a broker? Do you hire subcontractors?
No. Ever Moving Truck is a professional moving company, not a broker. We use our own trucks and our own employees. The only people you deal with are part of the Ever Moving Truck team.
Are you licensed and insured?
Yes. Ever Moving Truck is fully licensed, bonded, and insured under the US Department of Transportation and the Texas Department of Transportation.
Do you offer packing services?
Yes. We offer full packing and unpacking services. You only pay for the labor hours and the materials actually used. Ask our team about options and pricing.
What payment methods do you accept?
We accept Cash, Zelle, Venmo, credit, and debit cards
Do I pay before or after the move?
On some occasions we may request a deposit to reserve your move. The remaining balance is always paid once the job is fully completed.
If something is damaged during my move, will Ever Moving Truck replace it?
We always work first to reach a fair and reasonable resolution with you. Our standard basic coverage follows the Texas legal standard of 0.60 dollars per pound per item. If you would like protection above this standard amount, you may purchase separate private insurance, and we are happy to recommend a reliable provider.
When will the movers arrive?
Your move is scheduled within an arrival window chosen for your convenience. On the day of your move, our crew will contact you by call or text with their estimated arrival time, so you always know when to expect them at your new home.
Will bad weather affect my move?
Weather only affects a move if roads are blocked by severe conditions. In all other cases our crews are trained, prepared, and equipped to work safely in most weather.
How long will the move take?
It depends on the size of the move. As a general estimate, 1 to 2 bedrooms take about 2 to 4 hours, 2 to 3 bedrooms about 4 to 6 hours, and 3 or more bedrooms about 6 to 12 hours. These are estimates, not guarantees.
How many movers will come?
Depending on the size of your move, our crews range from 2 to 8 movers.
Do you subcontract your moving jobs?
We do not use any subcontractors. All our movers are employees and we bring our own trucks.

Still Have Questions?

Can't find the answer you're looking for? Our team is happy to help. Reach out and we'll get back to you as soon as possible.